{"id":9518,"date":"2017-06-01T10:00:22","date_gmt":"2017-06-01T10:00:22","guid":{"rendered":"http:\/\/www.buscenter.it\/reclami\/"},"modified":"2020-11-12T11:40:43","modified_gmt":"2020-11-12T11:40:43","slug":"complaints","status":"publish","type":"page","link":"https:\/\/buscenter.travel\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: justify;\"><strong>Passengers Complaints<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>Right to complain and how to lodge a complaint in accordance with Regulation (EU) 181\/2011<\/strong><\/p>\n<p style=\"text-align: justify;\">Passengers may lodge their complaint within ninety days after the event has occurred. The Carrier shall respond no later than thirty days from the receipt of the complaint, whether the complaint is upheld, rejected or still under review. In any case, the complaint shall be resolved and a definite response shall be provided within ninety days of receiving the complaint.<br \/>\nThe aforesaid delays shall not apply to issues related to compensation for death or personal injury and for lost or damaged luggage due to accidents.<\/p>\n<p style=\"text-align: justify;\">Complaints shall be lodged in writing and sent by registered mail with return receipt (see address specified below), or they may be presented by filling in the electronic form below.<\/p>\n<p style=\"text-align: justify;\">Only in a second instance, and whereas no response has been provided by the Carrier within ninety days of receiving the complaint, passengers may request the intervention of the Tranport Regulation Authority under Regulation (EU) n. 181\/2011, by sending a registered mail with return receipt to Via Nizza 230, 10126 Turin or by writing to one of the following e-mail addresses:<\/p>\n<ul style=\"text-align: justify;\">\n<li>PEC:\u00a0<a href=\"mailto:pec@pec.autorita-trasporti.it\">pec@pec.autorita-trasporti.it<\/a><\/li>\n<li>Email:\u00a0<a href=\"mailto:reclami.bus@autorita-trasporti.it\">bus@autorita-trasporti.it<\/a><\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Complaints may also be lodged by the Telematic complaints acquisition system\u00a0(SiTe) of\u00a0the Tranport Regulation Authority.\u00a0For more information, please visit the page\u00a0<a href=\"http:\/\/www.autorita-trasporti.it\">www.autorita-trasporti.it<\/a>.<\/p>\n<p style=\"text-align: justify;\"><strong>Carrier addresses<\/strong><\/p>\n<p><i><b>BusCenter:\u00a0<\/b><\/i>Via Libert\u00e0 171 &#8211; C.A.P. 90143 Palermo\u00a0(Sicily) &#8211; ITALY<\/p>\n<p><b><em>Onbus<\/em>:<\/b>\u00a0Via Libert\u00e0 171 &#8211; C.A.P. 90143 Palermo\u00a0(Sicily) &#8211; ITALY<\/p>\n<p><em><strong>Segesta Autolinee<\/strong><\/em>: Via Libert\u00e0 171 &#8211; C.A.P. 90143 Palermo\u00a0(Sicily) &#8211; ITALY<br \/>\n<i><\/i><\/p>\n<p><i><strong>Sicilbus<\/strong>: <\/i>Via Libert\u00e0 171\u00a0 &#8211; C.A.P. 90143 Palermo\u00a0(Sicily) &#8211; ITALY[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Passengers Complaints Right to complain and how to lodge a complaint in accordance with Regulation (EU) 181\/2011 Passengers may&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-page-reclamo-en.php","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints &bull; BusCenter: Viaggi in Bus in Italia - Prenota viaggi low cost<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/buscenter.travel\/en\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints &bull; BusCenter: Viaggi in Bus in Italia - Prenota viaggi low cost\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text] Passengers Complaints Right to complain and how to lodge a complaint in accordance with Regulation (EU) 181\/2011 Passengers may...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/buscenter.travel\/en\/complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"BusCenter: Viaggi in Bus in Italia - Prenota viaggi low cost\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/buscenter\/\" \/>\n<meta property=\"article:modified_time\" content=\"2020-11-12T11:40:43+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@buscenter_srl\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"1 minute\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/buscenter.travel\/#organization\",\"name\":\"BusCenter\",\"url\":\"https:\/\/buscenter.travel\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/buscenter\/\",\"https:\/\/www.instagram.com\/buscenter_onbus\/\",\"https:\/\/www.linkedin.com\/company\/buscenter\/\",\"https:\/\/twitter.com\/buscenter_srl\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/buscenter.travel\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/buscenter.travel\/wp-content\/uploads\/2019\/02\/buscenter.png\",\"width\":1000,\"height\":167,\"caption\":\"BusCenter\"},\"image\":{\"@id\":\"https:\/\/buscenter.travel\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/buscenter.travel\/#website\",\"url\":\"https:\/\/buscenter.travel\/\",\"name\":\"BusCenter: Viaggi in Bus in Italia - Prenota viaggi low cost\",\"description\":\"Il tuo punto di partenza\",\"publisher\":{\"@id\":\"https:\/\/buscenter.travel\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/buscenter.travel\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/buscenter.travel\/en\/complaints\/#webpage\",\"url\":\"https:\/\/buscenter.travel\/en\/complaints\/\",\"name\":\"Complaints &bull; BusCenter: Viaggi in Bus in Italia - Prenota viaggi low cost\",\"isPartOf\":{\"@id\":\"https:\/\/buscenter.travel\/#website\"},\"datePublished\":\"2017-06-01T10:00:22+00:00\",\"dateModified\":\"2020-11-12T11:40:43+00:00\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/buscenter.travel\/en\/complaints\/\"]}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/buscenter.travel\/en\/wp-json\/wp\/v2\/pages\/9518"}],"collection":[{"href":"https:\/\/buscenter.travel\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/buscenter.travel\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/buscenter.travel\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buscenter.travel\/en\/wp-json\/wp\/v2\/comments?post=9518"}],"version-history":[{"count":0,"href":"https:\/\/buscenter.travel\/en\/wp-json\/wp\/v2\/pages\/9518\/revisions"}],"wp:attachment":[{"href":"https:\/\/buscenter.travel\/en\/wp-json\/wp\/v2\/media?parent=9518"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}