In order to guarantee the transport rights of disabled passengers and passengers with limited mobility, Bus Center S.R.L. and Interbus In S.P.A, in conformity with European Union regulation, Capo III n.181/2011 art. 11, have established non-discriminatory access conditions for the transport of disabled passengers and passengers with limited mobility, based on the national and international legislation for their security.
You can find these conditions reported in the following EU directives.
- REGULATION (EU) No 181/2011 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 16 February 2011;
- United Nations Convention on the Rights of Persons with Disabilities12.2006;
- Law n. 37 del 14.02.1974. (This piece of Italian Legislation does not currently have an English translation, but we have linked a document from the European Parliamentary Research Service outlining the key points. See page 21 for relevant information.)
Disabled passengers and passengers with limited mobility can request information about the journey and transport condition, calling our call centre at 06-92935709, or sending an email to firstname.lastname@example.org.
To allow Bus Centre S.R.L and Interbus In S.P.A to respect obligations according to previously mentioned legislation, we suggest to call before booking to give the necessary information regarding what conditions we can or cannot accommodate.
In Italy, the organisation responsible for the application of EU Regulation n.181/2011 is the Autorità di Regolazione dei Trasporti. If Bus Centre S.R.L and Interbus In S.P.A violate the rights outlined in European regulations, the passenger has the right to make a second instance claim with the Autorità di Regolazione dei Trasporti if unsatisfied Bus Centre S.R.L and Interbus In S.P.A response to the first claim. You can contact the Autorità di Regolazione dei Trasporti through sending a registered mail to the address Via Nizza 230, 10126 – Torino, or sending an email to one of the below addresses:
Alternatively, you can use the appropriate electronic access (SiTe), which can be found on www.autorita-trasporti.it.